TERMS AND CONDITIONS

Ottawa's Premier Acting School

for Theatre / Film / TV since 2013

Please ensure that you have read, understood and accepted these Booking Terms and Conditions before you complete a registration for a course or workshop. By completing a registration, you will be deemed to have read, understood and accepted the Terms and Conditions outlined below:


Conditions of Registration

All registrations must be completed before the start of the course or workshop.

Fees are due in full at the time of registration.


Instructors and schedules are subject to change due to unforeseen circumstances.

The Acting Company reserves the right to cancel a course or workshop due to insufficient enrolment. 


The Acting Company reserves the right to ask disruptive individuals to leave a course or workshop.


Methods of Payment

The preferred method of payment is via online registration with credit card (Visa or Mastercard only). We also accept electronic bank transfers (e-transfer) or personal cheques*. Please contact our office to arrange payment via e- transfer or cheque. 


*Cheques returned from the bank for any reason are subject to a $25 administrative processing fee.

Cancellation of a Registration


Requests to cancel a registration must be made in writing via email before the start date of a course or workshop. All cancellations are subject to a $25 administrative processing fee.


Course or Workshop Cancellations

The Acting Company reserves the right to cancel any course or workshop as a result of insufficient enrolment, unforeseen absence of an instructor, or inclement weather conditions.


In the event of insufficient enrolment for a course or workshop, The Acting Company will offer a credit or refund for the value of the cancelled course or workshop. 


In the event of the unforeseen absence of an instructor (one missed class), The Acting Company will offer a credit or refund for the value of the one cancelled class or workshop.


In the event ofinclement weather conditions - including but not limited to: snowstorms, icy conditions, severe thunderstorms - that make travel to the Studios dangerous for both staff and students, the class or workshop will be cancelled and a credit or refund for the value of the missed class or workshop will be offered to students.


Requests for Refunds


No refunds will be made after a course or workshop has commenced.

No refunds will be made if a participant fails to attend a course or workshop. 


Privacy Practices

All personal information we collect is held in confidence. Our Executive and Management board members are authorized to access personal information only as needed to deal with such information for the reason for which it was obtained. The Acting Company utilizes a secure website and database to ensure the necessary safeguards and firewalls are in place to protect member information.  

Our website collects personal information during the registration process. We also learn users' e-mail addresses and other attached information when they send us e-mail. We do not sell or exchange personally identifiable information with any third parties. 

Website and Commerce


We use appropriate security measures, including encryption software, to protect personal and other information that we received when a product or service is purchased and paid online. We use only those online payment services that offer the highest levels of security and protection.

Contact Information

Questions and concerns relating to our terms and conditions can be emailed to info@actingcompany.ca